1. General terms and provider
These Terms of Service (“Terms”) govern the use of the SafeSales software service, web application, related features and support (“Service”). The Service is provided by 1CONTACT OÜ, registry code 11375045, VAT EE101212894, Tähe tn 129b, 50113 Tartu, Estonia (“1Contact”, “we”, “us”).
The Service is intended solely for business and professional use. A consumer may submit a demo request or ask for information, but a paid Service agreement is entered into by a business or professional user. Anyone using the Service confirms that they are authorised to act for the customer.
The subscription consists of these Terms, the privacy policy, any applicable data processing agreement and the proposal, order form or other written commercial agreement accepted by 1Contact and the customer (“Order”). In case of conflict, the Order prevails, followed by the data processing agreement and then these Terms.
2. Service and scope
SafeSales may include target-group creation, company and contact information, sales-signal monitoring, email and campaign features, AI assistance, pipeline and CRM functionality, calendar, customer management, contract and invoice views, reminders, integrations and other agreed capabilities.
The exact features, users, data volumes, implementation, support, fees and subscription period are defined in the Order. We may develop, change or update the Service, provided that we do not materially reduce the core paid functionality during a prepaid period without a reasonable cause.
Company or contact information originating from third-party sources may change and may contain inaccuracies. The customer must verify material information with an appropriate primary source before making a decision or contacting a person.
3. User accounts and security
The customer must assign accounts only to authorised people, keep user information accurate and remove access promptly when it is no longer needed. Accounts may not be shared, sold or transferred except as expressly allowed by the Order.
Users must protect authentication methods, use reasonable security measures and immediately report suspected unauthorised access to info@ir.ee. The customer is responsible for activity performed by its users.
4. Acceptable use and customer responsibility
The customer may use the Service to support lawful B2B sales, marketing and customer management. The customer is fully responsible for its target audiences, imported data, messages, campaigns, settings and actions performed through the Service.
Before collecting, importing, enriching or using contact information, the customer must ensure that it has an appropriate legal basis and that its communication complies with data protection, electronic communications, advertising, competition and other applicable rules. Customers must honour objections and opt-outs, use truthful sender information and avoid misleading or unsolicited bulk communication.
Customers must not:
- use the Service for unlawful, fraudulent, discriminatory, harassing or rights-infringing activity;
- send spam, malware, phishing or misleading content;
- security-test, reverse-engineer or bypass restrictions without our written permission;
- use disproportionate automation, scraping or load that disrupts the Service or its partners;
- upload unlawfully obtained or special-category personal data unless expressly agreed in writing.
We may suspend, limit or remove activity in response to a clear breach, security risk or legal obligation. Where reasonably possible, we notify the customer before intervening.
5. Customer Data, privacy and confidentiality
The customer retains its rights in data entered into the Service or transferred from connected services (“Customer Data”). During the Order, the customer authorises 1Contact to host, process, transmit and display Customer Data only to provide and secure the Service and follow the customer’s documented instructions.
Where 1Contact processes personal data within Customer Data as a processor for the customer, the parties will enter into a separate data processing agreement when required. The processing of website visitor data and 1Contact’s own customer administration is described in the privacy policy.
Each party protects the other party’s non-public business, technical and customer information at least as carefully as its own similar confidential information. This duty does not cover information that was lawfully public, independently obtained or must be disclosed by law.
6. AI features
AI features generate suggestions, summaries, transcripts or text using statistical models. Output may be incomplete, inaccurate or unsuitable and is not legal, financial or other professional advice.
The customer must review AI output before use and remains responsible for publishing, sending or acting upon it. Customers must not submit data they are not entitled to process or that is unnecessary for the stated purpose.
7. Integrations and third-party services
The Service may connect to Microsoft 365, Inforegister, Scorestorybook and other third-party services. The customer decides whether to activate an integration and grants the permissions needed for it. A third party’s own terms and privacy rules may apply.
1Contact is not responsible for third-party interruptions, changes or data outside its control, but will make reasonable efforts to diagnose material integration issues and inform the customer.
8. Fees, invoicing and taxes
Fees, billing cycle, payment term, data volumes and any overage charges are specified in the Order. VAT and other applicable taxes are added unless the Order states otherwise.
The customer must pay valid invoices on time. For an undisputed late payment, we may charge statutory interest and suspend the Service after reasonable notice. Suspension does not release fees incurred before suspension.
9. Intellectual property
SafeSales, its software, design, documentation, trademarks and general solutions created while developing the Service belong to 1Contact or its licensors. The Order grants the customer a limited, non-exclusive, non-transferable right to use the Service during the agreed period and within the agreed scope.
Customers may provide feedback and improvement ideas. 1Contact may use them to develop the Service without disclosing confidential information or making Customer Data available to others.
10. Availability, support and operational changes
We aim to provide a reliable Service but cannot guarantee uninterrupted or error-free operation. Maintenance, security actions, internet failures or third-party service issues may cause interruptions. A specific service level or response time applies only if expressly agreed in the Order.
The standard support channel is info@ir.ee unless the Order specifies another. We may make urgent changes without advance notice to address a critical security risk.
11. Term, termination and data export
An Order starts and continues for the period stated in it. Renewal, ordinary cancellation and minimum commitments are defined in the Order. Unless agreed otherwise, either party may terminate for a material breach that is not remedied within 30 days after written notice. Termination may be immediate for a security, legal or intentional serious breach.
Upon termination, access rights end and outstanding fees become due. The customer is responsible for exporting needed data before access ends. Unless the Order or law requires otherwise, we delete or anonymise Customer Data within a reasonable period after termination, subject to backups and retention duties.
12. Warranties and limitation of liability
Each party warrants that it has authority to enter into the agreement. We provide the Service with professional care and materially in accordance with its agreed description. Otherwise, to the extent allowed by law, the Service is provided “as is”; we do not promise a particular sales result, complete data accuracy or suitability for every customer purpose.
To the maximum extent permitted by law, neither party is liable for lost profit, indirect or special damages, reputational harm or loss of data where such limitation is lawful. 1Contact’s aggregate liability for all claims related to an Order will not exceed the fees the customer paid to 1Contact during the 12 months before the event giving rise to the claim.
The limits do not apply to wilful misconduct, gross negligence, breach of confidentiality or intellectual-property obligations, or liability that cannot lawfully be limited. The customer remains responsible for claims and costs arising from its unlawful audiences, data, content or communications.
13. Changes to these Terms
We may update the Terms due to Service development, legal requirements or security needs. We provide reasonable advance notice of material changes by email, through the Service or on the website. Changes do not retroactively reduce material rights in a prepaid period. If a customer reasonably objects to a materially adverse change, it may terminate before the change takes effect unless the parties agree otherwise.
14. Governing law and disputes
Estonian law governs the Terms and Order. The parties first attempt in good faith to resolve a dispute through negotiation. If no agreement is reached within 30 days, the dispute is resolved by a competent Estonian court; between legal persons, the agreed court of first instance is Tartu County Court unless mandatory law provides otherwise.
Notices are sent to the contacts stated in the Order. 1Contact’s details: 1CONTACT OÜ, Tähe tn 129b, 50113 Tartu, Estonia, registry code 11375045, info@ir.ee, +372 744 6644.